Create an opening step as a regular template placed first in the script. There is no separate Introduction Messages setting in the current editor. You need the Manage templates permission.
Select a creator, open CRM > Scripts, and select the script.
Choose Add template and enter a clear Template Name.
Under Message, turn off AI Mode and write a short opening message.
Leave Pricing as Free. Media is optional for this manually written free template.
Choose Create Template.
Drag the new template to position 1 so it is the first step.
If you later turn on AI Mode for this template, attach at least one media item.
If the full script is available to AI, the script must still meet the readiness guidance shown in Scripts, including usable templates and the total-price minimum displayed for that creator.
Keep the opening concise and review how it fits the next step. No specific wording or number of opening steps guarantees a result.
For full template validation, see Create and manage script templates. For script-level availability, see Configure and reuse scripts.
