Split Inbox & Filters

Organize your fans, assign workload across your team, and control which chats you see using Split Inbox and Filters in Substy.

Last updated About 6 hours ago

🧭 What Split Inbox Does

The Split Inbox feature lets you divide your inbox into multiple sections — ideal for agencies managing several chatters or large volumes of fans.
Each section (or inbox) can represent a different creator, priority group, or spend level.

This makes it easier to:

  • Distribute fans between team members.

  • Focus on specific audience segments.

  • Reduce clutter and missed messages.

⚙️ How to Enable Split Inbox

  1. Go to the Messages tab.

  2. Click the split icon next to the “Inbox” tab.

  3. Toggle Split Inbox ON.

  4. Set the Number of Inboxes you want (up to 9).

  5. Click Save.

Your inbox will now display multiple columns, each containing different fans according to your configuration.

👥 Assigning or Filtering by Inbox

Each chatter can choose which inbox to focus on.
This is especially useful when several employees handle the same creator — they can divide work without overlap.

  • Click the inbox title to switch.

  • Use filters (explained below) to refine the view even further.

🔍 Filters Overview

Filters let you control which conversations appear in your list.
Click the filter icon (star) above the inbox to choose:

  • Show All Chats: see every conversation (AI + human).

  • AI Only: view chats handled by the AI.

  • Human Only: show only conversations managed manually.

This is particularly handy for quality checks — managers can review human-only chats while the AI continues handling the rest.

🧩 Combining Split Inbox + Filters

You can use both features together for maximum efficiency:

Scenario

Setup Example

2 chatters handling 1 creator

Split inbox into 2 sections, each chatter handles one.

Agency with multiple creators

1 inbox per creator account.

🚀 Why It Matters

Split Inbox and Filters allow your agency to:

  • Keep conversations organized across large teams.

  • Avoid chat overlap between employees.

  • Quickly monitor which chat are on ai and those who are not.

  • Stay focused on the right fans at the right time.

Next: Learn how to manage fan data and notes effectively →
➡️ Managing Fans & Fan Notes