Use Billing Overview to monitor the organization wallet, add credits manually, and configure an optional low-balance email alert.
Open Billing and stay on Overview. Available Balance shows the wallet used for creator subscriptions and AI commission usage.
Make sure you have Top up billing wallet access.
On Overview, select Add Credits.
Choose Card or Crypto and complete the form.
Make sure you have Manage billing access, then select Notifications on Overview.
Turn Low balance alerts on or off.
When alerts are on, enter a non-negative Threshold and save. An email is sent when the balance falls below that amount.
If the wallet becomes zero or negative, Substy pauses AI for creators whose AI was enabled. After a completed Card or Crypto payment through Add Credits returns the wallet to a positive balance, Substy re-enables only creators it paused for that balance condition.
If an Add Credits payment has completed but Available Balance has not refreshed, use the refresh control on Overview.
