How to Get Telegram Notifications When a Fan Subscribes

🎯 What You'll Achieve

When a new fan subscribes to your page, you'll receive an instant Telegram notification with:

• The fan's name

• A direct link to the conversation

• Any custom note you want to include

This helps you stay on top of new fans and respond quickly while they're most engaged.

🚀 Step-by-Step Setup

Step 1: Create a New Automation

Go to Automation → Create automation in your Substy dashboard.

Step 2: Set Up the Trigger

In the Trigger section, select "Fan just subscribed" from the dropdown.

This triggers immediately when a new fan completes their subscription.

Step 3: Configure Your Audience (Optional)

For new subscriber notifications, you'll typically want to keep the default settings to be notified for all new fans.

Optional refinements:

• Exclude certain lists if needed

• Use filters to only notify for subscribers who meet certain criteria

💡 Tip: Leave audience settings neutral to get notified for every new subscriber.

Step 4: Set Frequency

Choose "Send every time the fan matches the trigger" to receive a notification for every new subscription.

Note: Since a fan can only subscribe once (until they expire and resubscribe), this setting ensures you catch every new subscriber.

Step 5: Enable Telegram Notifications

Scroll down to the Actions section and toggle on "Notify employee on Telegram".

1. Recipients – Select yourself and/or team members who should receive the notification

2. Additional note (optional) – Add context like:

   • "🎉 New subscriber!"

   • "New fan just joined"

Use the quick-insert buttons to include dynamic info:

• + Conversation URL – Direct link to the fan's chat

• + Fan Name – The fan's display name

Recommended Note Template

🎉 New subscriber: {Fan Name}! Chat: {Conversation URL}

Step 6: Optional — Combine with Welcome Message

This is a great opportunity to also send an automated welcome message:

1. Toggle on "Send a message"

2. Create a warm welcome message like:

   • "Heyy thanks for subscribing! 💕"

   • "Welcome babe! So happy to have you here 🥰"

3. Optionally enable "Generate with AI" for personalized welcomes

💡 Pro tip: You can set up a message sequence with a follow-up a few hours later if they haven't responded.

Step 7: Save and Activate

Click Create automation to save. You'll now receive Telegram pings for every new subscriber!

📋 Quick Setup Summary

🧩 Bonus: Notify on Resubscribes Too

Want to also be notified when a fan comes back after their subscription expired? Create a second automation:

1. Create a new automation

2. Set trigger to "Fan resubscribes after break"

3. Enable Telegram notification with a note like:

   • "🔄 Fan came back: {Fan Name}!"

4. Save and activate

💡 Pro Tips

• Respond quickly: New subscribers are most engaged in the first few hours — quick responses lead to better retention

• Personalize your welcome: Use the conversation URL to jump in and send a personal follow-up

• Track weekly signups: Add new subs to dated lists (e.g., "Dec Week 1") to monitor growth

⚠️ Things to Keep in Mind

• Make sure your Telegram is connected in your Substy settings

• Each team member needs to be set up as a recipient to receive notifications

• High-volume pages may want to filter or batch notifications to avoid overload