<p><strong>Payment Failures</strong>:</p><ul><li><p>Failed payments move your subscription status to "past due".</p></li><li><p>You temporarily lose access to your current rates until resolved.</p></li></ul><div class="iframe-wrapper"><iframe src="https://www.tella.tv/video/cmbf6474i000h0bic7m596nlt/embed?b=1&amp;title=1&amp;a=1&amp;loop=0&amp;t=0&amp;muted=0&amp;wt=1" frameborder="0" allowfullscreen="true" class="w-full shadow aspect-video rounded-xl" data-iframe-embed=""></iframe></div><p></p>

Handling Payment Issues

Changelog

Getting Started

Step-by-step to add your first model to substy.

Add your first creator.

Create Your First Script

Learn how to activate the AI in Substy so it automatically handles conversations, sends PPVs

Start the AI

Understanding Substy’s Pricing Structure

Become a Substy Affiliate Today!

Understand how Substy’s AI chatting system works and how to control it.

AI Chatting

Automate fan conversations and increase your revenue with Substy’s AI.

What Is AI Chatting?

Control which words and phrases are blocked across AI chatter, message templates, and the chat interface to ensure safe and compliant conversations.

Banned Keywords

Set up your creator's profile so the AI can chat authentically. This guide covers all the required fields including general info, physical attributes, interests, and languages.

Configuring Creator Information

Learn the differences between Substy’s AI modes — Full, Hybrid, and Disabled — and how to pick the one that best fits your agency’s workflow.

Understanding AI Modes

Learn how  AI negotiates PPV prices to maximize your revenue.

How AI Negotiation Works

Adjust how Substy’s AI interacts, flirts, and negotiates with fans.

Customizing AI Behavior

How to Use AI Personas

Script Rotation

Custom requests (like sextapes, personalized videos, or custom content) often need a human touch. This guide shows you how to automatically detect these requests and hand control back to your team.

How to Handle Custom Requests with Automations

AI Troubleshooting

If your AI seems inactive or stops responding, follow this checklist to identify and fix the issue.

Why the AI Isn’t Answering to Fans

Learn everything about Scripts and PPVs — the foundation of Substy’s AI conversations. Discover how to create, organize, and optimize scripts to build realistic, progressive scenes that convert fans into buyers.

Scripts & PPV

Understand how Scripts and PPVs work together to build natural, story-like conversations.

What are Scripts?

Learn how Post-Media Messages work and how they can increase sales by keeping fans engaged after each PPV.

Understanding Post-Media Messages

Learn how to edit, duplicate, and manage your scripts directly inside Substy.

Managing and Editing Scripts

Learn how to use Substy’s analytics to understand your script performance, identify drop-offs, and increase conversions.

Analyzing Script Statistics

Messages

Learn how to use the Messages tab — the central hub where you and your team manage all fan conversations, whether handled by AI or human chatters.

Navigating the Messages Interface

Organize your fans, assign workload across your team, and control which chats you see using Split Inbox and Filters in Substy.

Split Inbox & Filters

Learn how to view, edit, and organize fan information inside the Messages tab — so your team and AI always know who they’re talking to.

Managing Fans & Fan Notes

Learn how to compose messages, attach media, and send paid content (PPVs) directly from the Messages tab.

Sending Messages, Media, and PPVs

Stay on top of every fan interaction, purchase, and subscription with real-time notifications.

Notifications Explained

Automation

How to Create an Automation in Substy

Want to know instantly when a fan purchases your content? This guide shows you how to set up automatic Telegram notifications for every media purchase.

How to Get Telegram Notifications When a Fan Buys Media

Never miss a new subscriber again! This guide shows you how to set up automatic Telegram notifications every time someone subscribes to your page.

How to Get Telegram Notifications When a Fan Subscribes

Understand how to track your employees statistics.

Employee Statistics

Track and analyze performance across your entire team with Substy's Employee Statistics dashboard. Monitor AI and human chatters, compare earnings, and optimize your agency's workflow.

Employee Statistics Overview

Learn what each metric on the Employee Statistics dashboard means and how to use them to improve your agency's performance.

Understanding the Statistics Dashboard

The Golden Ratio Insight is a unique metric that helps you understand if you're monetizing conversations effectively. This guide explains what it means and how to improve it.

Understanding the Golden Ratio Insight

Track your team's working hours and schedules with the Shifts feature in Employee Statistics. This guide shows you how to view and manage shifts.

Managing Employee Shifts

Learn how to use filters to focus on specific creators, employees, or time periods in Employee Statistics.

Filtering and Customizing Your Dashboard View

Learn how to manage employee schedules, create shifts, set up recurring schedules, and track shift history and performance statistics.

Schedule & Shifts

Introduction to the Schedule page and how to navigate it.

Schedule Overview

Step-by-step guide to creating and configuring employee shifts.

Creating Employee Shifts

Learn how to use AI to automatically handle fan conversations during scheduled periods.

Setting Up AI Shifts

Set up and manage automatically repeating shifts for consistent coverage.

Managing Recurring Schedules

Track employee shift data and performance statistics.

Shift History & Performance Stats

Learn how to track, analyze, and optimize your creator traffic and conversions using tracking lins.

Tracking Links

Schedule Post, Mass Dm, Stream

Everything about queue managemnt

Learn how to schedule posts, mass messages, and streams using the Queue calendar system.

Queue Management

Schedule posts, mass messages, and streams using the visual calendar interface.

Using the Queue Calendar

Learn how to manage creator payments, view statements, payout history

Payout & Earnings

Understanding the Payout Dashboard

How to Withdraw Creator Earnings (Single & Bulk)

This guide is divided into easy-to-follow articles covering every feature of the billing system.

Billing

Understanding Your Balance

Payment Methods

Notifications and Alerts


Subscription Management

Viewing Your Invoice History

FAQs & Troubleshooting

Learn how to install Substy as a desktop app for faster access and a cleaner experience.