Hybrid Mode is a powerful feature available on the Elite plan that combines AI automation with human expertise. Instead of having the AI handle entire conversations from start to finish, Hybrid Mode lets the AI manage initial interactions and then seamlessly hand off to your human chatters once specific conditions are met.
When Hybrid Mode is enabled for a creator, the AI operates normally through conversation phases until a stop condition is triggered. Here is the typical flow:
1. A fan sends a message to your creator.
2. The AI responds automatically, progressing through conversation phases.
3. The AI sends PPVs, handles negotiations, and builds the relationship.
4. When the stop condition is triggered, the AI stops.
5. The conversation appears in your team's queue, and a human chatter picks it up.
Stop conditions are required for Hybrid Mode to work. You must configure at least one stop condition before enabling Hybrid Mode for a creator.
This condition triggers the handoff when a fan's total spend on the creator exceeds a threshold you set (minimum $20). Once the fan's cumulative spend crosses your threshold, the AI stops managing that conversation.
This condition triggers the handoff based on how long the fan has been subscribed (minimum 3 days, available in Days, Months, or Years). Once the subscription duration exceeds your threshold, the handoff occurs.
When set to AND, all conditions must be met before the handoff triggers. This is the more conservative option — the AI keeps managing the conversation until every condition is satisfied.
When set to OR, the handoff triggers as soon as any single condition is met. This is the more aggressive option — the AI hands off at the earliest opportunity.
Scripts work slightly differently in Hybrid Mode: they require a minimum total price of $20 across all templates (versus $45 for Full AI Mode).
Hybrid Mode only charges commission on revenue directly attributed to AI-sent messages. There is no 15-minute attribution window. If your human chatter closes a sale, that revenue is commission-free. This makes Hybrid Mode especially cost-effective for agencies with strong human chatters.
Start with conservative thresholds to evaluate AI performance before increasing human involvement.
Use AND for high-value optimization to ensure fans have demonstrated both spending willingness and ongoing engagement.
Use OR for faster human engagement if your team excels at converting fans.
Review and adjust thresholds regularly based on your data.
