To get the best results, you need to precisely control which fans receive your automated messages. Substy provides include filters, exclude filters, frequency controls, and scheduling options to ensure your automations reach exactly the right audience.
Total Spend — Filter fans by their total spending amount (minimum and/or maximum threshold).
Tipped Over — Filter by the total amount a fan has tipped.
Subscribed Over — Filter by how long a fan has been subscribed (days or months).
Online Fans Only — Restrict the automation to fans who are currently online.
Include Specific Fan Lists — Only fans who are members of at least one selected list will receive the automation.
Recently Messaged — Exclude fans who have received a message within a recent time window.
Viewed Media — Exclude fans who have already viewed the specific media attached to the automation message.
Unread Messages — Exclude fans who have unread messages in their conversation.
Specific Creator Accounts — Exclude specific creators from the automation.
Exclude Specific Fan Lists — Any fan who is a member of an excluded list will not receive the automation.
Send Once — The automation triggers only once per fan's lifetime. Ideal for welcome messages or birthday greetings.
Send Every Time — The automation triggers each time the event occurs. Multiple sequences are rotated round-robin style.
Immediately — Actions execute right away when the trigger event occurs.
Random Delay — Actions execute after a random delay within a range you define, making messages feel less automated.
Scheduled Date — Actions execute at a specific date and time.
Expiry Settings — Never Expire or set a specific expiry date.
Auto-Unsend — Automatically remove automated messages after a configurable delay to create urgency.
Stop on Reply — Cancels any remaining messages in a sequence if the fan replies.
All Automation Triggers, Actions, and Plan Requirements
Automation Message Sequences and AI-Generated Messages
How to Create an Automation
Managing Fan Lists and Segments
