Banned Keywords allow you to block specific words and phrases from being used in AI-generated messages, message templates, and the chat input field. This helps maintain safe, compliant conversations and prevents unwanted content.
Where Banned Keywords Apply
AI Chatter — The AI will never use banned keywords in its responses.
Message Templates — Blocked words cannot be included in saved templates.
Chat Input — Manual messages in the chatter interface are checked against banned keywords.
Accessing Banned Keywords
Navigate to Chatter AI > Settings > Banned Keywords to view and manage your keyword lists.
Types of Banned Keywords
System Banned Keywords
Predefined keywords that come built-in with Substy. They cannot be modified or deleted and provide a baseline level of content protection. The system includes 1,346 pre-defined keywords covering common prohibited terms.
Custom Banned Keywords
Your own list of banned words that can be added, modified, or deleted at any time. Use custom keywords to block competitor names, specific phrases, or words that don't fit your creator's persona.
Adding Custom Keywords
Click the + Add Keywords button in the top right.
Enter the word or phrase you want to ban.
Save your changes.
Importing Keywords
Use the Import feature for bulk additions. Upload a file with your keywords (one per line) and confirm the import. This is useful when migrating from another system or adding large lists of terms.
Tips for Effective Keyword Management
Include variations of words (e.g., "meet", "meeting", "meets") for comprehensive blocking.
Avoid overly common words that might block legitimate conversations.
Check system keywords first before adding custom keywords — it may already be covered.
Review regularly and update your custom list based on new trends or issues.
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