The Queue in Substy is your central hub for scheduling and managing content delivery across your creator accounts. From mass DMs to feed posts and stream announcements, the Queue lets you plan, schedule, and track everything from a single calendar interface.
Mass DMs — Direct messages sent to multiple fans at once. One-time scheduled campaigns.
Posts — Content published to the creator's feed. Schedule in advance to maintain a consistent posting cadence.
Streams — Schedule live stream announcements in advance.
Include lists: Only fans in these lists will receive the message.
Exclude lists: Fans in excluded lists will not receive the message, even if in an included list.
Exclude online fans: Optionally skip fans who are currently online.
Once a mass DM campaign begins, you can track total recipients, pending count, and completion progress in real time.
Set an unsend window to automatically remove messages after a specified time period. This creates urgency and keeps fan inboxes clean.
You can edit any scheduled item before it executes. Once an item has started executing or been published, editing is no longer available.
Stagger your mass DMs to avoid sending multiple messages at the same time.
Use the exclude online option if you run "Fan Comes Online" automations to prevent double-messaging.
Always double-check audience targeting and content before a campaign goes live.
Use unsend windows for time-sensitive offers to create urgency.
Using the Queue Calendar
How to Send Bulk Messages
Managing Fan Lists and Segments
All Automation Triggers, Actions, and Plan Requirements
