AI Chatting is Substy's core automation system. It allows your agency to let the AI handle fan conversations, send PPVs, negotiate prices, and maintain engagement, just like a human chatter would, but 24/7.
The AI uses your scripts, creator data, and message templates to interact naturally and drive consistent sales while freeing your team from manual chatting. Scripts are mandatory for all AI messaging interactions; without them, the AI cannot initiate or respond to conversations.
Automate conversations: The AI answers fans instantly, in their language.
Send PPVs automatically: Based on your configured scripts and prices.
Negotiate offers: It adjusts prices dynamically between your base and max range.
Personalize tone: Adapts its chatting style depending on each creator's settings.
Track previously sold content: The AI syncs past sold PPVs from the platform so it knows which media has already been purchased by each fan.
AI Chatting helps agencies scale faster by reducing the need for human chatters on every account. You can choose to automate all conversations or keep a hybrid setup where the AI handles small or discover spenders while your team manages VIP fans.
To activate AI Chatting, make sure you have:
1. At least one creator connected to Substy.
2. At least one script created with a PPV message.
The AI tracks which specific media has already been sold to a fan. Before starting a new script cycle, the AI automatically syncs that fan's purchase history from the platform. This means:
The AI knows exactly which PPVs a fan has already purchased.
It will not re-send media the fan has already bought and unlocked.
Only unsent or unpurchased content from your script library is offered to the fan.
AI Chatting = Substy's automation engine for conversations and sales.
Works 24/7 using your scripts and message templates.
Tracks past purchases per fan to avoid sending duplicate content.
Saves time, scales revenue, and keeps fans engaged automatically.
