What Split Inbox Does
The Split Inbox feature lets you divide your inbox into multiple sections — ideal for agencies managing several chatters or large volumes of fans. Each section (or inbox) can represent a different creator, priority group, or spend level.
This makes it easier to distribute fans between team members, focus on specific audience segments, and reduce clutter and missed messages.
How to Enable Split Inbox
Go to the Messages tab in the sidebar.
Click the split icon next to the "Inbox" tab.
Toggle Split Inbox ON.
Set the Number of Inboxes you want (up to 9).
Click Save.
Your inbox will now display multiple columns, each containing different fans according to your configuration.
Assigning or Filtering by Inbox
Each chatter can choose which inbox to focus on. This is especially useful when several employees handle the same creator — they can divide work without overlap. Click the inbox title to switch. You can also filter by fan lists to quickly focus on specific groups of fans.
Filters Overview
Filters let you control which conversations appear in your list. Click the filter icon (star) above the inbox to choose:
Show All Chats: see every conversation (AI + human).
AI Only: view chats handled by the AI.
Human Only: show only conversations managed manually.
Combining Split Inbox + Filters
You can use both features together for maximum efficiency. For example: 2 chatters handling 1 creator can split the inbox into 2 sections, each chatter handles one. An agency with multiple creators can set 1 inbox per creator account.
Why It Matters
Split Inbox and Filters allow your agency to keep conversations organized across large teams, avoid chat overlap between employees, quickly monitor which chats are on AI and those that are not, and stay focused on the right fans at the right time.