When you select a fan in the Messages tab, you'll see their profile panel appear on the right side of the screen. This panel centralizes everything you need to know about that fan.
Timezone and Location — helps plan message timing.
Your Timezone vs Fan's Timezone — shows message time alignment.
Total Spent and Tips — track engagement and conversion potential.
Subscription Status — shows if the fan is subscribed, for how long, and renewal trends.
Nickname, Age, Origins, Hobbies, Likes, Dislikes, Dreams — these help the AI and human chatters personalize conversations. The AI memory system continuously updates these as it learns more about each fan.
The Fan Notes section lets you and your team add manual context about each fan — great for agencies working collaboratively. Use notes to log buying preferences, personality details, and relationship tone.
To add or edit a note: Select a fan, go to the notes section in the right panel, click to edit any information or notes. Notes save automatically and are visible to your team.
You can also organize fans into fan lists and segments for targeted messaging and automations.
You can pin important fans so their conversations stay at the top of your inbox. Use this to prioritize high spenders, fans in negotiation, and active subscribers requiring attention. Click the pin icon next to their name in the inbox to pin or unpin.
When your AI chatter interacts with fans, it can also enrich their profiles automatically. This means the more the AI chats, the better the data becomes for your team.
The Fan Panel centralizes intelligence for each user — letting your team quickly understand who they are talking to, how valuable that fan is, and what tone and strategy to use next. By combining AI-driven insights with manual notes, you'll deliver consistent, contextual communication across your entire agency.
