How to Get Telegram Notifications When a Fan Buys Media

🎯 What You'll Achieve

When a fan purchases any of your paid content (PPV, locked posts, etc.), you'll receive an instant Telegram notification with:

• The fan's name

• A direct link to the conversation

• Any custom note you want to include

🚀 Step-by-Step Setup

Step 1: Create a New Automation

Go to Automation → Create automation in your Substy dashboard.

Step 2: Set Up the Trigger

In the Trigger section, select "Fan purchased a media" from the dropdown.

This triggers every time a fan unlocks or purchases any paid content from you.

Step 3: Configure Your Audience (Optional)

You can leave the audience settings at their defaults to notify on all purchases, or refine it:

• Include a specific list (e.g., "VIP Fans") to only get notified for certain fans

• Exclude lists if you don't want notifications for certain segments

• Use filters like "Total Spend" to only notify on purchases from high-value fans

💡 Tip: For most use cases, leave audience settings neutral to get notified on every purchase.

Step 4: Set Frequency

Choose "Send every time the fan matches the trigger" to receive a notification for every purchase.

If you only want to be notified on a fan's first purchase, select "Send once per fan" instead.

Step 5: Enable Telegram Notifications

Scroll down to the Actions section and toggle on "Notify employee on Telegram".

1. Recipients – Select yourself and/or team members who should receive the notification

2. Additional note (optional) – Add context like:

   • "New media purchase! 💰"

   • "Fan just bought content"

Use the quick-insert buttons to include dynamic info:

• + Price – The purchase amount

• + Conversation URL – Direct link to the fan's chat

• + Fan Name – The fan's display name

Recommended Note Template

💰 New purchase from {Fan Name}! Price: {Price} Chat: {Conversation URL}

Step 6: Optional — Add More Actions

You can combine Telegram notifications with other actions:

• Send a message – Automatically thank the fan for their purchase

• Add fan to a list – Track buyers in a "Purchased Content" segment

Step 7: Save and Activate

Click Create automation to save. You'll now receive Telegram pings for every media purchase!

📋 Quick Setup Summary

💡 Pro Tips

• Track high spenders: Create a separate automation with a "Total Spend > $100" filter for VIP purchase alerts

• Build buyer segments: Use "Add fan to a list" to create a segment of content buyers for future promotions

⚠️ Things to Keep in Mind

• Make sure your Telegram is connected in your Substy settings

• If you have high volume, consider filtering to avoid notification overload

• Each team member needs to be set up as a recipient to receive notifications